Terms of Service

These Terms of Service ("Terms") set out the basis on which MH Events ("MH Events", "we", "us" or "our") provides its services to you, including the design, production and supply of bespoke and semi-custom wedding stationery and related products. By requesting a quote, paying a deposit, approving a proof, or otherwise engaging us, you agree to these Terms.

1. Services

We offer bespoke and semi-custom stationery design, printing and finishing services across Australia. Availability and turnaround times may vary by season and technique. Any specific inclusions, quantities and revisions for your project will be set out in your quote or proposal.

2. Quotes & Orders

• Quotes are valid for the period stated on the quote and, if no period is stated, for 30 days from the date of issue.
• Orders commence once details are confirmed and a deposit is received (if applicable). A deposit secures your place in our production calendar and the commencement of design work.
• Any changes after approval may incur additional costs or affect timelines.

3. Pricing & Payment

Prices are in AUD and exclusive of delivery unless stated otherwise. A deposit may be required to begin design. The balance is due prior to production or dispatch, as advised. If a payment is not received by the due date, we may pause work, hold production, or release your booked production slot until payment is received.

4. Proofing & Approval

We provide digital proofs for review. You are responsible for carefully checking all details — including spelling, names, wording, dates, times, venue details and quantities — before giving approval. The number of revisions included will be stated in your quote or proposal, and additional revisions may incur a fee. Approval in writing is required before we proceed to production, and production will not begin until that approval is given.

Once you have approved a proof, we are not responsible for errors contained in it. Where an error is due to our mistake (that is, the finished item does not match the proof you approved or the information you supplied), we will correct and remake the affected items at our cost. Where an error reflects information you supplied or approved, any correction or reprint will be quoted and charged. Delays in providing your approval or information will delay your production and delivery timeframe accordingly.

5. Production, Sub-contracting, Delivery & Risk

Production begins after final approval and payment as required. We may engage carefully selected third-party suppliers, printers, finishers or couriers to produce or deliver part or all of your order; we remain responsible to you for the finished product we supply. Delivery times are estimates only and may be impacted by third parties. Risk in goods passes on delivery to the address you provide, and once goods are handed to a courier or delivery service, responsibility for transit, loss or delay rests with that carrier.

We recommend ordering any spare or additional items you may need at the time of your original order. Reprints or additional items ordered after production is complete require a new production run, will usually cost more per item due to set-up and minimum-run costs, and cannot be guaranteed to match the original run exactly (see clause 7).

6. Cancellations & Refunds

Due to the bespoke and made-to-order nature of our products and services, cancellations must be made in writing.

If you cancel your booking after the deposit has been paid, amounts already paid may be retained to cover design work completed, administration and any costs reasonably incurred by MH Events up to the date of cancellation.

Once an order has been approved for production, amounts paid in relation to production are non-refundable to the extent that materials have been ordered, printing or production has commenced, or costs have otherwise been incurred on your behalf.

Any outstanding amounts relating to work already completed or costs reasonably incurred prior to cancellation remain payable.

Nothing in this clause excludes or limits any rights or remedies you may have under the Australian Consumer Law.

7. Colours, Materials & Variations

Colours may vary slightly between digital proofs and printed pieces due to differences in screens, printing processes and materials. Natural and hand-finished elements may also have subtle variations in colour, texture and finish. These are normal characteristics of bespoke stationery and are not considered defects.

8. Samples & Proofs

We don't offer physical sample prints as part of our standard process, as every piece is custom and produced specifically for your project. Instead, we provide detailed digital proofs and guide you through paper selections, finishes and print methods so you can feel confident before your stationery goes to production. Digital proofs are intended as a guide and may not exactly represent final colours or material finishes.

9. Intellectual Property

All intellectual property rights in the designs, concepts, drafts, artwork, layouts, illustrations, templates and print-ready and source files created by MH Events — whether created before, during or after your project, and whether or not shown to you — remain the sole and exclusive property of MH Events at all times. Commissioning or paying for design work does not, of itself, transfer, assign or licence any ownership of that intellectual property to you.

When you purchase stationery from us, you receive the finished items you have ordered. You do not receive the underlying design or source files, and you are not granted any right to reprint, reproduce, adapt, resell or distribute the design. Neither you nor any third party — including any other printer, designer or print bureau — may copy, reproduce, adapt, recreate or forward any part of our designs, artwork or files, in whole or in part, for any purpose, whether commercial or personal, without our prior written permission.

Any concepts, drafts or unused designs prepared for your project remain our property even if your project does not proceed to completion, and may be reused or adapted by us. If you wish to obtain broader rights, a reprint licence, or a transfer of ownership, this can be arranged only by separate written agreement and may be subject to an additional fee.

Our moral rights, and the moral rights of our designers, under the Copyright Act 1968 (Cth) — including the right to be identified as the author of the work and the right against derogatory treatment of the work — are retained and are not affected by these Terms or by any sale, licence or use of the work.

10. Portfolio & Marketing Use

We may photograph, reproduce and publish the stationery and designs we create for you — including on our website, in printed materials, in online directories and across social media — for our portfolio, promotional and marketing purposes. Where possible we will not publish private details (such as guest addresses or personal contact information). If you would prefer that we do not use your work in this way, please tell us in writing before your order is placed and we will respect that request.

11. Client-Supplied Content & Indemnity

Where you supply content for use in your order — including names, wording, images, photographs, monograms, crests, logos or fonts — you confirm that you own that content or have the necessary rights and licences to use it and to allow us to use it for your order. To the extent permitted by law, and except to the extent caused by our own negligence or breach of these Terms, you agree to reimburse us for any loss, claim or liability arising from content you have supplied, including any claim that such content infringes the intellectual property or other rights of a third party.

12. Limitation of Liability

To the maximum extent permitted by law, MH Events is not liable for any indirect, incidental or consequential loss arising from the provision of our products or services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Where permitted by law, our liability for any claim relating to our products or services will be limited to the appropriate remedy available in the circumstances, which may include repair, replacement, resupply or refund.

13. Force Majeure

We are not liable for any delay in, or failure to perform, our obligations to the extent caused by circumstances beyond our reasonable control, including natural disaster, extreme weather, fire, flood, illness, pandemic or public health measures, government action or restriction, industrial action, or failure of a supplier, printer or courier. Where such an event occurs, we will let you know as soon as reasonably practicable and use reasonable efforts to minimise its impact. This clause does not affect any obligation to pay amounts that have already fallen due.

14. Your Responsibilities & Inactive Projects

To keep your project on schedule, we ask that you respond to proofs, questions and requests for information within a reasonable time. Delays in your responses may affect your delivery date. If we do not hear from you for a continuous period of six months despite reasonable attempts to contact you, we may treat your project as inactive and close your file. In that case, amounts already paid are non-refundable to the extent of work completed and costs incurred, and any designs prepared remain our property under clause 9.

15. Reporting of Defects

Please inspect your order promptly on receipt. So that we can help you quickly, we ask that you report any damage, defect, shortage or printing error to us in writing within a reasonable time and, where possible, within 7 days of delivery. Reporting within this time helps us resolve any genuine issue efficiently, and does not limit any rights or remedies you have under the Australian Consumer Law.

16. Privacy

We collect and handle personal information (including guest details provided for stationery purposes) in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and our Privacy Policy. Please review our Privacy Policy for further details.

17. General

These Terms, together with your quote or order confirmation, form the entire agreement between you and MH Events in relation to your order and supersede any prior discussions or representations. You may not transfer or assign your order or these Terms to another person without our prior written consent. If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force. A failure or delay by us in exercising a right under these Terms is not a waiver of that right.

18. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

19. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, industry practice or legal requirements. The current version is always the one published on this page, and a link to these Terms is included on every invoice we issue.

Because bookings are often made well in advance, it is your responsibility to review the current Terms from time to time — including via the link provided on each invoice — so that you remain aware of the Terms that apply. Continuing to engage us, including making any payment against an invoice, indicates your acceptance of the Terms current at that time.

Any change we make applies from the date it is published on this page and does not operate retrospectively to remove rights or remedies that have already accrued to you, including under the Australian Consumer Law.

20. Contact

MH Events, Melbourne, Australia — enquiries@mhevents.com.au